Refund Policy

Last updated: August 2026

This policy applies to subscription services and data packages purchased through the VPNIJ user panel. Before submitting payment, confirm the selected product, data allowance, and payment method. Refund requests are reviewed against the order status, account activity, and payment records.

Eligibility and refund window

The refund window begins on the date the first paid order is completed. A full, no-questions-asked refund may be requested when the first paid order is within the 30-day window, the account is in good standing, and the order and payment records can be verified. The reason for the request will not by itself be grounds for rejecting a first request, but the account and order must still meet the basic conditions listed in this policy.

In this policy, “first payment” means the first completed payment made through the same VPNIJ account. Later renewals, plan upgrades, additional data package purchases, or repurchases do not restart the refund window. Data resets monthly from the activation date; when an upgrade occurs midway through a period, the price difference is calculated against the remaining days. Refund reviews also check the original order and upgrade records to prevent the same payment from being processed twice.

Data packages remain available until used and never expire. If the first purchase was a data package, the refund window is still calculated from the date the first payment was completed, not from the date usage began or the data was exhausted.

When refunds do not apply

A full, no-questions-asked refund does not apply in the following situations: the request is submitted more than 30 days after the first payment; the request concerns a renewal, upgrade difference, or later additional order; the purchased data has been exhausted, overuse has occurred, or consumption is clearly abnormal; the account has been restricted or terminated for violating the terms of use; the payment record cannot be matched to the requesting account and order; or the same order has already been refunded.

Using the refund process to obtain subscription benefits repeatedly, requesting a refund after transferring an account, altering payment evidence, or opening a dispute with the payment channel without explaining the situation may also pause the review. In these cases, ownership of the order and payment status must first be verified before further processing is considered.

Requests involving duplicate charges, an abnormal order status, or a successful payment whose benefits were not delivered are not automatically treated as no-questions-asked refunds. VPNIJ will first verify the payment result and order delivery status. If the order can be corrected, access may be restored first; if the user still wants a refund, it will then be handled according to the actual payment record.

How to apply and required information

Log in to the account used for the purchase and open the support ticket portal in the user panel to submit a refund request. Include the username, order identifier, payment method, payment evidence, and reason for the refund. No email address is required; the username and order details must match the purchase record.

For Alipay or WeChat payments, submit the verifiable portions of the relevant transaction record. For USDT payments, provide the original transaction hash, the network used, and an address that can receive the refund. Do not submit an account password, payment password, private key, or recovery phrase in a ticket. If the details are insufficient to confirm order ownership, the ticket will request additional information, and the review will continue once the materials are complete.

After submitting the request, keep the account and order intact. Do not delete necessary records or create multiple tickets with the same content. If the payment channel has already accepted a dispute, state its current status accurately in the request to avoid processing a refund and channel dispute at the same time.

Refund method and processing time

Refunds are generally sent through the original payment route. For Alipay and WeChat orders, the refund is initiated through the original payment route after the review is completed. The actual posting time depends on the payment channel's processing status. Channel maintenance, an abnormal account status, or additional review by the payment platform may extend the process; VPNIJ does not make a separate promise about the channel's exact completion time.

Once a refund is initiated, the subscription or data benefits associated with the order will be revoked. If the payment channel shows that the refund is complete but the funds have not arrived, add a screenshot of the transaction status or a verifiable refund record to the original ticket. Avoid opening another ticket, which can cause duplicate checks.

The refund amount is verified against the eligible original paid order. Funds that have already been returned will not be processed again. Whether an upgrade, renewal, or additional purchase belongs to the same request is determined separately from each order record.

Handling for special payment methods

USDT transactions cannot use the automatic original-route refund mechanism available for Alipay or WeChat. After approval, the refund will be handled according to the original transaction record and the receiving address confirmed in the request. The blockchain network, address format, and asset type must match. If the information is incomplete or the address cannot be verified, the refund will be paused until the requester provides verifiable details.

A digital asset transfer generally cannot be reversed once broadcast, so verify the receiving address before submitting it. The requester is responsible for results caused by an incorrect address, incorrect network, or incompatible address. VPNIJ will not request a private key, recovery phrase, or account password through a ticket.

Payment records outside Alipay / WeChat / USDT are not among the payment methods listed by this site. If the information shown on the order page differs from this policy, pause payment and verify it through a user panel ticket. External transactions that cannot be matched to a VPNIJ order cannot be refunded under this policy.